Lake Batteries for Quality Battery and Chargers T&C,Warranty & Delivery

Lake Batteries is an on-line business .We welcome any feedback or enquiries you may have regarding our site .The best way to get in touch with us is via email. Please send all questions and comments to customerservice@lake-renewable-energy.com
You can also reach us on Tel No 0191 4784641 during our normal business hours - Monday to Friday 9 AM to 4 PM. (GMT)

or write to us at

Lake Renewable Energy Systems ,Unit 3 Teams Craft Workshops,Askew Road West,Gateshead,NE8 2PB

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR USE OF THIS SITE CAREFULLY.
By using this site, you are deemed to have agreed to these terms and conditions of use.
You should check these terms and conditions periodically for changes. We reserve the right to modify them at any time.
By using this site after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them.
If at any time you choose not to accept these terms and conditions of use please do not use this site.

Contact Details
Our contact address and details are:
Lake Renewable Energy Systems
Unit 3 Teams Craft Workshops
Askew Road West
Gateshead
NE8 2PB
Telephone: 0800 335 7 338 / 01914784641
Email address: customerservice@lake-renewable-energy.com

Price
The price of our goods is set out on the website and on confirmation of the order, or negotiated between us after we have been contacted.
The price stated is in pounds sterling (Great Britain)
We do not accept any other currency.
We reserve the right to change prices without prior notice.

Sales Agreement
Once you enter all of the personal contact information and click the "confirm order" button on the order confirmation page the order will be considered legally binding.
You will receive order confirmation after the order process has been completed.
The sales agreement is valid as soon as the delivery confirmation has been sent.
If you do not receive order confirmation or the delivery within two (2) weeks, you are legally no longer bound to your purchase.
All products, services and prices shown in our online shop do not constitute legally binding offers.

Payment Methods
You may pay for your products by the methods of payment displayed on the payment section of the Lake Renewable Energy Systems website.
Lake Renewable Energy Systems obtain approval from the credit card company for the amount of the order.
The Lake Renewable Energy Systems Store currently accepts, Visa, MasterCard, Maestro and Paypal.
You must pay the price payable in British pounds sterling as indicated on your order confirmation.
We use PayPal to allow you to purchase merchandise online using any major credit card or bank checking, you do not have to be a paypal customer to use this service. We want you to order with confidence and peace of mind knowing that your credit card number and details remain secure and private.

What is PayPal?
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using credit card or bank account.

All payments will be made over a secure encrypted connection so credit card numbers and private details cannot be stolen in transit, this is as secure as online ordering can be.
PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe real-time payment solution.

Lake Renewable Energy Systems will email or post your invoice to you at the billing address indicated on your order confirmation when we ship your products to you.
Your invoice will be your proof of purchase.

Cheques or Money Orders
The Lake Renewable Energy store accepts money orders, personal and company cheques as valid forms of payment. If you wish to pay by cheque or money order then the cheque or money order must be payable(UK £ sterling) to ''Lake Renewable Energy Systems'' and include your web order number and/or a copy of your order. Please mail your payment to:

Lake Renewable Energy Systems.
Accounts (orders)
Unit 3 Teams Craft Workshops
Askew Road West
Gateshead
NE8 2PB

Retention of Title
The goods delivered remain the property of Lake Renewable Energy Systems until full payment has been received.

Delivery
Once your order has been confirmed by us and payment completed, your goods will be dispatched as soon as possible, we aim to process and dispatch orders within 48 hrs of receipt.
Goods are normally delivered within three to five working days through the Royal Mail parcel service / 24-48 Hrs via UK Mail Courier service. We will not be liable for any losses incurred by the buyer for failure to deliver by a particular date.
Allow up to 10/14 days for goods dispatched directly from the manufacture, unless we give you written notification of delays in dispatch.
Royal Mail standard £34.00 compensation applies to each package, we strongly advice additional postal insurance for more expensive items.
Lake Renewable Energy Systems cannot be held responsible for late / lost items in the post; proof of postage will be made available in lost item claim.
Goods delivered direct from the manufacturer are postage paid, this does not apply to items delivered outside of the UK mainland where an additional charge will be made, please request additional information from our customer service dept. Telephone: 0191 4784641
Email: customerservice@lake-renewable-energy.com
If the courier has attempted but was unable to deliver your item/s and has left a card you must contact the couriers direct. If the delivery is refused for any reason then you will be liable both for the original delivery and the subsequent return costs. If we have had an item returned due to non communication on your part, incorrect /incomplete address then you will be responsible for the original delivery, return delivery and the subsequent return costs.

Courier surcharge

A courier surcharge may be applicable for items over 5KG to the following post code locations.
PLEASE CONTACT OUR CUSTOMER SERVICE ON 0800 3357338.

Postcode locations outside Zone 1
Zone 2 comprises:
G83 7 G83 8 G84 0 IV10 8 IV11 8 IV12 4 IV12 5 IV12 9 IV13 7 IV14 9 IV15 0
IV15 9 IV16 9 IV17 0 IV18 0 IV18 9 IV19 1 IV19 9 IV2 6 IV20 1 IV21 2 IV22 2
IV23 2 IV24 3 IV25 3 IV26 2 IV27 4 IV27 9 IV28 3 IV30 1 IV30 4 IV30 5 IV30 6
IV30 8 IV30 9 IV31 6 IV32 7 IV36 1 IV36 2 IV36 3 IV36 9 IV4 7 IV40 8 IV5 7
IV52 8 IV53 8 IV54 8 IV6 7 IV63 6 IV63 7 IV7 8 IV8 8 IV9 8 KW1 4 KW1 5
KW10 6 KW11 6 KW12 6 KW13 6 KW14 7 KW14 8 KW14 9 KW2 6 KW3 6 KW5 6 KW6 6
KW7 6 KW8 6 KW9 6 PA21 2 PA22 3 PA23 7 PA23 8 PA23 9 PA24 8 PA25 8 PA26 8
PA27 8 PA28 6 PA28 9 PA29 6 PA30 8 PA31 8 PA31 9 PA32 8 PA33 1 PA34 4 PA34 5
PA34 9 PA35 1 PA36 4 PA37 1 PA38 4 PH17 2 PH19 1 PH20 1 PH21 1 PH22 1 PH23 3
PH24 3 PH25 3 PH26 3 PH26 9 PH30 4 PH31 4 PH32 4 PH33 6 PH33 7 PH33 9 PH34 4
PH35 4 PH36 4 PH37 4 PH38 4 PH39 4 PH40 4 PH41 4 PH49 4 PH50 4
Zone 3 comprises:
HS1 2 HS1 9 HS2 0 HS2 9 HS3 3 HS4 3 HS5 3 HS6 5 HS7 5 HS8 5 HS9 5
IV41 8 IV42 8 IV43 8 IV44 8 IV45 8 IV46 8 IV47 8 IV48 8 IV49 9 IV51 0 IV51 9
IV55 8 IV56 8 KA27 8 KA28 0 KW15 1 KW15 9 KW16 3 KW16 9 KW17 2 PA20 0 PA20 9
PA41 7 PA42 7 PA43 7 PA44 7 PA45 7 PA46 7 PA47 7 PA48 7 PA49 7 PA60 7 PA61 7
PA62 6 PA63 6 PA64 6 PA65 6 PA66 6 PA67 6 PA68 6 PA69 6 PA70 6 PA71 6 PA72 6
PA73 6 PA74 6 PA75 6 PA76 6 PA77 6 PA78 6 PH41 2 PH42 4 PH43 4 PH44 4 ZE1 0
ZE1 9 ZE2 9 ZE3 9
Zone 4 comprises:
Northern Ireland/All ‘BT’ (Belfast) Postcodes.
Zone 5 comprises:
Dublin & Republic of Ireland.
Zone 6 comprises:
Isle of Man/All ‘IM’ Postcodes, and Channel Islands/All ‘GY’ (Guernsey, Alderney & Sark) & ‘JE’ (Jersey) Postcodes.

Partial Deliveries
We have the right to make partial deliveries when some items are out of stock and will despatch the out of stock items as soon as we have them with no extra charge for delivery. We will contact you to confirm the status of your order.

Cancellation Rights
You may withdraw from the sale within 7 days without any justification, as long as you send your cancellation in writing (letter or e-mail)
If you cancel your order you must take care of the goods and return them to us complete, unused, in 'as new' condition, and must be returned with the original box, packaging and accessories. If we find that a product has not been returned to us in a fully re-saleable condition, or the packaging is damaged, then we reserve the right to refuse a refund on the item or deduct up to 30% of the original selling price. This does not affect your statutory rights. Return the goods in the original packaging at your own expense by recorded delivery within 30 days of cancelling the order.
Whilst the goods are in your possession you will be liable for the cost of repairing any damage.
The time frame for the return of goods begins once you have received the goods.

Please send the goods to:
Lake Renewable Energy Systems
Returns Department
Unit 3 Teams Craft Workshops
Askew Road West
Gateshead
NE8 2PB

Damage / Faulty goods on delivery
The Buyer shall inspect the Goods immediately upon receipt and shall notify lake renewable energy by email: customerservice@lake-renewable-energy.com, within 2 working days of delivery if the goods are damaged or do not comply with any of the contract. If the Buyer fails to do so the buyer shall be deemed to have accepted the goods. We will provide you with full return details. You must take care of the goods and return them to us in the original packaging.

Product Warranty
All of our goods have a manufacturer's supported warranty, should your product fail within the manufacturer’s warranty period you must notify us by either writing (letter or email)
email: customerservice@lake-renewable-energy.com
Once you have contacted us we will provide you with full return details.

Installations
Lake Renewable energy System is not responsible for any typographical errors, and is not responsible for or liable for errors in installations. Our company offer guidelines, installation are the responsibility of the installer / licensed technical installer.

Extent of Liability
We make every effort to ensure that the good advertised for sale on lake renewable energy website are described accurately.
The description of the goods on the website does not form part of the contract between the customer and lake renewable energy systems.
You the customer should ensure that the goods purchased from lake renewable energy system are suitable for the intended purpose.

The Consumer Protection (Distance Selling) Regulations 2000

Privacy Policy

Lake Renewable Energy Systems cares about your privacy. All information we hold remains confidential.

The only data we will pass on to third parties will be essential to the processing of your order.

For example, we will supply your name and address (possibly telephone number) to our delivery courier and your billing details to our payment provider. We do not pass on names and addresses to third parties for the use of marketing.

We will only use the information that we collect about you lawfully (in accordance with the Data protection Act 1998).

Information is gathered in two ways: indirectly (for example, through our website's technology or email); and directly (for example, when you provide information over the phone / in person).

We collect information for the following reasons, firstly, to provide goods / service, process your order, and to provide you with after sales service.

We will not pass on your e-mail address to other organisations unless you have given your consent.

We will never collect sensitive information about you without your explicit consent.

The information we collect about you includes: your name, address, telephone number, email address, account details.

The information we hold is to the best of our knowledge accurate and based solely upon information we receive from you and it remains as up to date as it can be.

Under the data protection act, you have a legal right to view any of your personal data stored on our servers You can check what information we hold about you, by writing to us.

We will delete or correct any inaccuracies promptly.

If you do give us personal information, either by filling out an order form or using the contact form, you can be assured that this information will only ever be used in the way that you specify.

If your address exists in our mailing list database we will from time to time send out current offers and company information, if you wish to be removed from our mailing list please contact our customer service dept at customerservice@lake-renewable-energy.com

If you would like to inspect the data that we hold which respects to you, then please write, with proof of ID and send a stamped addressed envelope and cheque for £5.00 to cover admin costs to -

Data Request
Lake Renewable Energy Systems, Unit 3 Teams Craft Workshops,Askew Road,Gateshead NE8 2PB .

Warranty
All of our Battery products carry between one and seven years manufactures warranty against failure and defects under reasonable operating conditions.

Elecsol Batteries
Should your Elecsol battery fail within the manufacturers specified warranty period.Elecsol request that your battery is independently tested to assess its condition.(please obtain a print out from the battery testing equipment from the independent battery testing outlet of which the test is carried out) Please contact us for further information.

Numax, Lucas & Varta Batteries
Should your LUCAS VARTA OR NUMAX battery fail within the manufacturers specified warranty period. Your battery can be return to a number of service centres thought-out the UK or alternatively back to us (at the customers cost) however prior to returning a battery back to us, we request that your battery is independently tested to assess its condition. (Please obtain a print out from the battery testing equipment from the independent battery testing outlet of which the test is carried out) Please contact us for further information. Should your battery prove to have a manufacturing fault you will be sent a replacement.

The manufacturers guarantee cannot be transferred and only applies to the original user of the battery.
The manufacturers guarantee commences from the date of purchase.
The manufactures guarantee does not affect the statutory rights of the consumer in any way.

Non Manufacturing Faults
We will not replace batteries that have failed due to misuse and we would recommend you read the following guide.

Battery problems - Non-manufacturing faults

Sulphation:
If a battery is allowed to stand in a discharged state for an excessive amount of time, a chemical reaction takes place, which can permanently impair performance of the battery - this is called sulphation.
Sulphation can be seen as a fine white/grey coating on the plates of the battery. In most cases this signifies irreversible damage and the battery will not be serviceable. This damage can occur either in storage or if the battery is installed in a vehicle (or equipment) that is not used for a period of time, for example a tractor, motorcycle, or boat. Even a car or truck that is stored with the battery connected can still damage the battery in this way. This is because there is a permanent drain on the battery from devices on the vehicle such as the clock, alarm etc. As a result the level of charge in a car battery falls, and after a period of time sulphation will build up on the plates.

The sulphation (lead sulphate) hinders the chemical reaction between the acid (electrolyte) and the active mass (lead compound) in the plates and prevents the car battery from operating as normal.

Wear and Tear:
During the charge and discharge cycle, material from the battery plates (active mass) is in motion, through the electrochemical reaction that produces electricity. Every time the battery goes through a charge and discharge cycle, a small amount of the active mass is lost from the plates. Because the ultimate life of a car battery depends on so many factors, it is difficult to stipulate a minimum/maximum life expectancy. This process of normal ageing through the charge and discharge cycle will eventually cause the battery to lose capacity, and there come to the point where the battery can no longer start the vehicle/equipment. A battery only has a finite number of cycles (x) it can go through before it loses its capacity to perform. Vehicles with high usage such as taxi’s, minicabs, trucks, and buses will often subject the battery to its x number of cycles but over a much shorter time. As a result, batteries on these vehicles can display the above symptoms after 12-24 months.

Deep cycling:
As above, every time a battery goes through a charge and discharge cycle a small amount of the material from the plates is lost. If a battery is subjected to deep discharging (i.e. over 40%) and then rapid charging, this process is accelerated. Additionally, if during the recharge the battery is not adequately compensated for the discharge cycle, the battery will quickly exhibit loss of performance. Even after recharging the voltage will be low (under 12.4v) but the cells will generally give even readings.

Overcharging:
If the regulator is not set properly, then the battery can be subjected to an excessive charge. If left unchecked the battery will overheat and will start to evaporate the electrolyte. The overcharging will cause the accelerated breakup of the active mass on the plates and the battery will lose performance. This is generally obvious from the examination of the battery - the acid levels will be very low, and quite often a black coating will be visible on the filler caps.

Physical damage:
If the battery is fitted incorrectly, if the connector leads are hammered onto the terminals, or if the leads are not properly fastened, the battery will have obvious damage to the casing or the terminals.

Motorcycle Jet Ski and ATV batteries
Motorcycle Jet Ski and ATV batteries advertised on Lake Battery Website are designed to be used on equipment as specified by the manufacturer. Batteries are supplied as replacement is guaranteed against failure due to faulty manufacture or materials. In the event of such a failure, the battery will be replaced. The replacement battery will then be guaranteed for the remainder or the original battery guarantee period.
The guarantee periods are as follows: Motorcycle Jet ski and ATV batteries 1 Year

The guarantee does not cover:
• Use of a battery on a vehicle unit for which it is not recommended or on which it has been installed and commissioned incorrectly.
• Failure or deterioration resulting from the malfunction of any charging system.
The manufacturers guarantee cannot be transferred and only applies to the original user of the battery.
The manufacturers guarantee commences from the date of purchase.
The manufactures guarantee does not affect the statutory rights of the consumer in any way.

The Waste Batteries and Accumulators Regulations

Under the Waste Battery Regulations, Lake Batteries are now offering a take back scheme for all portable waste batteries

You can return your waste batteries in person by appointment only, please contact us on 01914784641. (please do not post).

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help
We are pleased to offer our customers the chance to recycle their old electrical items.

You can return your old electrical items in person by appointment only, please contact us on 0191 4784641.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at recyclenow.com

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OUR SERVICE

1.Special Offers. Current Special offers include save 5% on multiple Battery & Battery Charger orders.

2.Secure online ordering Pay using Streamline Secure Payment, Paypal, Google Checkout or alternatively call us on our FREEPHONE number to place your order or ask for advice.

3.Dedicated sales person with their direct contact telephone number and email address is allocated to your sale should you need to discuss anything regarding your order.

4.Contact us Monday to Friday between 9:00am-4:30pm on Freephone 0800 335 7 338.

5.Information leaflet - Looking after your new leisure battery is important to ensure a long life, our ‘’Information leaflet’’ is supplied with all new Leisure Batteries purchased.

6.Fast UK delivery, we usually dispatched ''Battery Orders'' within 24 hrs for delivery within 24hrs.